IT Helpdesk Engineer

To apply for this vacancy online, please click here.

The Role

Due to continued growth and expansion, we have an exciting opportunity for a 1st line IT helpdesk engineer to join Inzpire’s IT team. Our team looks after all elements of Inzpire’s information systems and provides a broad range of services covering infrastructure, communications, collaboration, enabling services, information assurance and various customer-facing services.

You will be working at the front-line of an expanding helpdesk team, supporting our established Service Management System, through ITIL-based processes and workflows. You will act as a first point of contact for IT support from all areas of the business. Taking ownership of the support requests you are able to address and escalate those tickets which you cannot. You will be fulfilling changes across Inzpire for both local and remotely based users and will be supported by your team as you build and develop your knowledge and skillset.

Your ability to work with colleagues that are not familiar with IT terminology, together with your creativity and tenacity will be highly prized; one of your key priorities will be to make sure our colleagues understand the systems they use and the best ways of working with them.

In your role you will:

• Provide technical support, answering support queries either onsite, via phone or email in accordance with ITIL best practices.
• Help ensure that all endpoints are patched and compliant with applicable standards and regulations.
• Set up and configure new laptops/mobile phones. Work with build images, manage build plans and ensure good configuration management.
• Diagnose and resolve technical faults both locally and remotely.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Take ownership of the helpdesk tickets allocated to you and escalate those tickets as required.
• Share responsibility for managing backups and tape rotation.
• Maintain our IT asset database and ensure that it is kept up to date.
• Set up new user accounts in AD and their associated mailboxes.
• Support and maintain laptops with Microsoft operating systems.
• Attend internal and external training courses when required.

The Person

As a visible and accessible point of contact for our internal customers, it is essential that you have a ‘can-do’ attitude and have an aptitude for working in a customer facing or service environment. You will need to manage your own workload as delegated through our helpdesk, but also be proactive in identifying those tickets that fit with your skillsets and experience. Experience and knowledge of MS Windows 10 and O365 would be beneficial along with experience in the management of mobile devices with Android and IOS.

You will benefit from additional training (internal and external) to allow you to develop your knowledge and experience. Working well independently and as part of a team, you will be a problem solver at heart, able to bring to bear a structured approach with good diagnostic and logical abilities.

Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years.

Benefits

Our comprehensive benefits package includes:

• 30 days paid holiday plus 8 days bank holidays per year
• Uncapped leave scheme (upon successful completion of probation period)
• Company provided private medical and dental insurance
• Company Share Incentive Scheme
• Annual profit and performance related pay scheme 
• Generous death in service (£100k)
• Company contributions into a group personal pension scheme
• Business travel insurance 
• Funded role specific training and financial assistance with professional development
• Tax efficient cycle to work and charitable giving schemes
• Tax efficient electric vehicle company car scheme

The Company

We are a highly innovative and rapidly growing defence and technology company that design, develop, and deliver some of the world’s most advanced defence related training, products, and services.

In 2022, we were listed as one of the ‘100 Best Large Companies to Work For’ in the UK and Midlands by Best Companies, for the second year in a row. We also achieved a ‘Best Companies 3 Star Accreditation’ and a rating of ‘world-class’ for our employee engagement, for the eighth year in a row. For seven consecutive years, we were named as a Sunday Times ‘100 Best Small Companies to Work For’ and were crowned the ‘Small Employer of the Year’ at the Heropreneurs Awards in 2019. Plus in 2021, we were honoured with a second Queen’s Award for Enterprise in Innovation, for our next-generation GECO military mission planning system.

As part of a unique and specialist defence company, our friendly team consists of experienced and highly capable individuals, working together with a mature ‘can do’ work ethic. Our central business functions are located in an easily accessible, bright and modern head office to the west of Lincoln, alongside our mission systems team, while the majority of our operational specialists are embedded alongside our Defence customers.

Equal Opportunities

We genuinely recognise the benefits of a diverse and inclusive working environment.  We are proud to be a Disability Confident Committed Employer, a supportive signatory of the Armed Forces Covenant and a 2019 Gold award winner within the Defence Employer Recognition Scheme. We are therefore delighted to offer a guaranteed interview scheme to service leavers, reservists and military spouses or partners (including those of service leavers) who meet all our advertised requirements.