How Human Factors Can Maximise the Potential of Your People
28 Mar 22
Training Academy
BY Tug Wilson
Most organisations seem to say that their people are their biggest and most important resource – and then when things go wrong, they say that humans are the weakest link in any system. We can’t have it both ways, surely?
Our Human Factors (HF) training is all about helping people to be better people. That way, they will be more attentive, proactive, professional, have pride in what they do and interact with their colleagues in a much more pleasant way. The outcome of this should be better productivity and a happier workforce. Sounds great, doesn’t it? You probably need some proof.
We have been teaching Human Factors for about 15 years to a wide range of customers. Primarily we teach all new pilots and mission specialists entering the UK military. Before you all say, “oh here we go – another pilot telling us how to do our jobs properly,” I need to tell you that we don’t do that in Inzpire (we can if you want us to, but that is not our approach). We also teach outside of the military to motor racing teams (including Formula 1), the NHS, heavy industry, the finance sector and even teams of farm vets! Only two teams on this year’s Formula 1 grid have not received some form of training from us. If there is a person involved, we can do good things with them.
Over the years we have received consistently excellent feedback, and the measure of what we do is the repeat business we continually win. We have been the HF training partner for the RAF’s 22 Training Group for 15 years so we must be doing something right?
We have a long history of delivering HF training to the military.
So, what is human factors training? We define it as your interaction with your equipment, your environment and, most importantly, with other people. We look at specific issues with our customer’s situation and build training programmes to help people maximise these interactions. This will lead to better performance and will address whatever it is you want to achieve. Maybe that is increased safety? Maybe less wastage through costly error? It might be reducing conflict and argument within teams. And it might even be saving people’s lives.
Our training is best described as being a bit “off the wall,” or certainly different. It is entertaining, inzpiring (product placement there), engaging, challenging and all sorts of other things ending in -ing. We use examples and case studies from our customer portfolio to build training programmes, which we make relevant and directly focused to you and your issues. We use a mix of case study discussion, presentations, practical exercises, and film clips, all wrapped up inside a package of storytelling.
Our human factors training helps you reconise the impact of your interactions with equipment, the environment and other people.
Stories are incredibly evocative and are the best way of illustrating the values, behaviours and attitudes we are trying to encourage people to live. All of our facilitators are accomplished story tellers. We use subjects as diverse as the history of sport; history of rock music; the philosophy of Bruce Lee and SpongeBob Squarepants (yes really!); space travel; aviation and whatever else we can use to bring this stuff to life.
We'd love the chance to talk to you about what your issues are and how we can help. Let us come and see you and then make a judgement. You might hate us of course - in which case you know to cross us off the list of potential training partners! Or maybe you just want to know how we weave in SpongeBob? If nothing else you will get to hear some cool flying stories and what could be better than that? (Yes - I know what irony means!).
We use story telling, case studies and relatable theory from popular culture to ensure everyone gets the most out of our training courses.
Have a browse through our courses - they're not all about out-and-out human factors. Do you want to understand how diverse individuals can bring their greatest assets together for the good of the team? Our Team Working for Businesses course would be a great place to start.
Maybe your employees are outstanding at their jobs but find it difficult to maintain their skill level in stressful periods? Our Stress Management course can help with that. Are you looking to upskill your employees, but haven't quite got the in-house skills to deliver the training yourself?
Our Train the Trainer course will provide the theory, practical skills and techniques required to fully understand, facilitate and assess dynamic training sessions in any training environment.
Want to improve the public speaking, presenting or briefing skills of your people? Well, we can help with that too - take a look at our Effective Briefing, Debriefing and Presenting course.
Bear in mind, that when human factors works properly you generally don’t notice the results straight away. There will be an accident that didn’t happen, or perhaps less wastage in the warehouse. Over time though, you may see less staff turnover, increased profits, and an altogether more pleasant working environment. So, when the big question of “can we afford to do this training?” comes up, maybe you should be asking, “can we afford not to do it?”.
Latest News
Welcome to Inzpire, Howard
19.04.24
New Joiners
It’s our pleasure to welcome Howard Leach (Leachy) who joins us as a tactical air command and control subject matter expert
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