The rapidly evolving character of modern warfare, coupled with the ever-present threat of cyber-attacks, has necessitated a profound transformation in defence posture, purpose and mindset. As outlined in the Strategic Defence Review, accelerating towards warfighting readiness is paramount.
We understand that maintaining a strategic advantage in this complex landscape requires more than just cutting-edge technology – it demands a cohesive approach to developing, standardising and continuously improving the underlying communication and information system (CIS) capabilities that underpin every operation. This is where the Capability Support Office is vital.
A CSO is a centralised function that supports capability graduation: the development, standardisation, governance and continuous improvement of CIS capabilities across an organisation. It ensures CIS functions align with overarching objectives through tools, frameworks, processes and guidance.
Our cyber experts have years of experience managing and delivering defence communication systems, including early entry communication systems; agile, scalable services in the deployed space; and core defence capabilities in the fixed environment. Our CSO services include:
Programme governance
Architecture and design authority
Service management aligned to IT Service Management (ITSM) frameworks
Cybersecurity and compliance
Business change enablement
Whether we are supporting complex multi-domain CAT A programmes or smaller CIS initiatives, we apply the same standards and diligence to ensure all programmes and projects are delivered successfully.
We utilise a pan-DLoD (Defence Lines of Development) approach. This is a mechanism UK MOD uses to ensure integration across various military functions. Our formal programme governance therefore enables timely communication and decision-making across capability development, operations and business stakeholders for all domains.
Tech support is tactical frontline assistance for day-to-day user issues. A CSO operates strategically, ensuring processes, services and governance enable CIS capabilities to effectively support long-term defence objectives and decision-making.
The scale and complexity of aligning CIS services to meet the diverse user needs across frontline commands. Our team is completely engaged with stakeholders to understand and support each domain's evolving requirements. This enables the CSO capability to deliver exactly what is required to the end-user.
Past lived experience means we fully understand customer requirements and challenges.
Our team has a powerful mix of technical skills (infrastructure, applications, security), process expertise (ITSM), problem-solving abilities, continuous learning mindsets and outstanding stakeholder management and communication skills.
We also have a wealth of military experience across all three services. This is predominantly in the deployed CIS arena, utilising cutting-edge technologies to support our customer requirements. Our team has been instrumental in the delivery of legacy and in-Service capabilities from graduation to through-life service management. Past lived experience means we fully understand customer requirements and challenges.
Access to our wider subject matter expert eco-system allows the CSO to coordinate technical capabilities with strategic defence goals, bridging the gap between operations and strategy across all domains. Our cyber experts can deliver defence CIS capabilities that are strategically aligned, consistently governed, continuously improved, and effectively supported - ultimately enhancing digital precision, overall operational readiness and effectiveness of our frontline forces.
